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Conditions of Use

International Orders
Acutech Solutions does not accept orders from nor ship to International addresses.

Delivery Terms & Time Frames
Freight Charges are dependent upon item to be shipped and destination of package. Shipping and Insurance charges are available from us by calling 1300 22 88 32. Charges start as low as $10
Standard Shipping Turnaround is 3 Business Days. However stock availability is dependent on suppliers and may delay your delivery, if you wish to have your order shipped as part orders then additional shipping fees may apply. Standard Shipping Time is an indication only, and cannot be guaranteed, however Acutech Solutions will take every possible measure to get your order to you complete and on time.
Orders can only be delivered to a Physical Street address and require a signatory present. Deliveries cannot and will not be delivered to PO Boxes. If no one is present the delivery will be returned to Acutech Solutions and reshipped at your cost.
Upon Delivery, Client has 5 Business Days to Contact the Acutech Solutions Returns Department, for review of the order in the case of incorrect or missing cartons or components.

Returns, Warranty, and Refunds

All Goods to be returned are required to be logged by calling 1300 22 88 32 and obtaining a Return Authorisation from the Acutech Solutions Product Team. This is then valid for 7 days. All goods returned without a valid Return Authorisation will be rejected. It is the customer's responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping. A copy of the invoice, or other proof of purchase, must be included with the returned product.

Acutech Solutions accepts no responsibility for loss or damage occurring in transit on return to us. We will test all products returned. Some products may need to be returned to the manufacturer for testing. Acutech Solutions will contact you to advise of the status of the returned product.
A non-faulty fee $66 inc GST plus freight will apply if your product is found to be not faulty.
Unless stated otherwise under this Returns Policy, Acutech Solutions reserves the right to refuse any returns that -
are incomplete or missing parts; or
are not returned in their original packaging, or
the customers has simply changed their mind on the purchase, or
show signs of physical damage to the product or its packaging or
does not include a valid Return Authorisation Number on the shipping label.

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